FREQUENTLY ASKED QUESTIONS ON UJJWALA 2.0

The applicant must provide following documents:

• KYC as per the standard format carrying photograph of the applicant and duly signed.
• POI (Proof of Identity)
• POA (Proof of Address)
• Aadhaar copy of Applicant,
• Aadhaar copy of all adult family members as mentioned in Ration Card or similar document.
• Bank account details of the applicant
• Ration card or any other family document issued by State Govt. /District administration detailing household composition (such as Bhamashah Card in Rajasthan and Samagra Id in MP, Parivar Register of Uttar Pradesh, Parivar Pehchan Patra in Haryana, Rice Card of Andhra Pradesh or any other state specific card getting added later) of the identified household in which her name appears. In states, where the State Government portal has updated family details, a self signed copy of the printout from this portal can also be submitted by the beneficiary in lieu of ration card.
• Self-declaration as per Annexure-I in lieu of Ration card for ascertaining family composition in case of Migrant Applicants.
• Supporting Document, in case connection is applied under any of the seven categories (i.e. SC/ST households, beneficiaries of Pradhan Mantri Awas Yojana (PMAY) (Gramin), Antyodaya Anna Yojana (AAY), Forest dwellers, Most Backward Classes (MBC), Tea and Ex-Tea Garden Tribes, People residing in river Islands).
• 14-point declaration in support of Poor household duly signed by applicant as per standard format given.

In case the Aadhaar card is having the address at which connection is to be released, it can be used both as the PoI and PoA.

• Aadhaar Card of applicant will only be considered as Proof of Identity (POI) for applicants of all states except Assam and Meghalaya.
• This would also serve the purpose of Proof of Address (POA) if the current address of applicant is same as per her Aadhaar.
• In case, applicant address is different from that mentioned in Aadhaar card, then she can submit any other documents for POA as listed in the Annexure - A
• For Assam and Meghalaya, where Aadhaar is not mandatory, applicant can submit, any other Proof of Identity as given in the below table.
• In case of Migrants, they can submit any of the 25 documents mentioned below under list of PoA including self-declaration form as per Annexure - I.
• Self-declaration form as per Annexure - I will not be considered for Non-Migrants.

Applicant can apply both online and offline.

• Online – Customer can enroll through online application, or she can also contact her nearest CSC Centre for submitting the online application.
• Offline – Customer can enroll by directly submitting the application at the distributorship.

The following documents are to be uploaded by the distributor:

• Proof of Identity (POI (any one as per list in the application form)
• Proof of Address (POA) (any one as per list in the application form)
• Aadhaar of Applicant (Aadhaar is not mandatory for Assam & Meghalaya, however Ration Card issued by State Government is required).
• Ration Card or any other family document issued by State Govt. /District administration detailing family composition or Self Declaration of Family for migrants as per Annexure-I
• 14-point declaration duly signed by applicant as per standard format given.
• Supporting document in case, connection is applied under any of the seven categories as mentioned Q (1) (b).

Document to be collected and confirmed in the OMC portal by Distributor

• Declaration from the customer for enabling existing KYCs in OMC portal to be Ujjwala 2.0 compliant. (Cleared KYCs under previous scheme - PMUY/EPMUY/EPMUY2 will be verified for eligibility under UJJWALA 2.0 scheme. These applicants have to submit self - Declaration from the customer).
• Pre-Installation Check Report of customer’s premises

Suchbeneficiaries cannotbeenrolled.TheDistributor has to make efforts in getting the Aadhaar enrolment of such adults in the family and show receipt of same, applicant can be enrolled under UJJWALA 2.0. Exemption will be provided only in case of death of any adult family member or separation of any family member due to marriage etc. with submission of documentary proof like death certificate, marriage certificate etc.

The 14-point declaration submitted by the applicant is the basic criteria to consider it as eligible Poor household under UJJWALA 2.0. Thus, it is mandatory for all applicants.

As Ration Card is only for the purpose of identifying the family Composition of the beneficiary any type of Ration card either APL or BPL will be considered.

Yes, if there are supporting documents viz.Ration Card confirming single adult member in the family. In case additional adult members are shown in the Ration Card, then Death certificate in case of the deceased family member or marriage certificate for member moved out of the family should be attached.

No. PMUY connection can be released in the name of adult female member of the Poor household only.

Yes. Aadhaar authentication will be carried out through Biometric or Mobile OTP based, for the connections enrolled under Ujjwala 2.0. Aadhaar authentication is optional only in the state of Assam and Meghalaya.

Yes, the applicant can be given a connection provided she fulfils any other eligibility criteria as per UJJWALA 2.0 guidelines.

However, SC or ST status of connection will be determined only on the basis of supporting document submitted by the applicant.

Yes, the applicant has to fulfil the eligibility criteria as per UJJWALA 2.0 guidelines i.e. submission of Aadhaar of all adult family members and submission of mandatory documents as given in Q (6) above.

Yes, all earlier applications submitted by the applicant would be required to fulfill the eligibility criteria and submit all necessary documents along with Self -Declaration for continuation of application under PMUY.

The KYC will go for OMC Deduplication once again if new family member is added.

In the case of earlier seeded KYCs which have already been deduped on Ration Card, the change of Ration Card will not be allowed. Consumer will have to submit a new KYC for such cases.

The option to change bank account and mobile number are available for the Cleared KYCs.

Yes, the adult family members are to be ascertained based on the age appearing in theration card as on date of KYC and Aadhaar details of all adult family members to be collected from the applicant.

In this case, a self-declaration with details of family members along with their age to be obtained from the applicant and distributor should verify with Aadhaar details of the family members. This declaration is also required to be uploaded along with ration card of the applicant. Further, the applicant has to submit the details of Aadhaar of all members above 18 years in the KYC.

• PMUY connection can be released at new place of migration subject to the KYC meeting the eligibility criteria of UJJWALA 2.0 based on submission of documents listed in Q (2). The connection will be released in the name of the female adult member only.
• The connection released under PMUY will be eligible to receive subsidy for 12 nos of 14.2 kg cylinders (170.4 Kg)

No. Since the applicant (Mother-in-law) is already having a connection, another connection cannot be released in her name, but the connection can be transferred to the city and the facility of change of address will be made available soon.

Yes, the connection can be transferred and the facility of change of address will be made available soon.

Yes. Prior to release of a PMUY connection, pre-installation Inspection will be carried out at Applicant’s Premise as per standard format. The same will be authenticated through OMC’s Mobile app through OTP verification using customer’s mobile number or through physical Inspection format signed by the customer and the distributor.

Yes, it is applicable for lone adult female member, meeting all the criteria as provided under Q (2).

Applicant can choose between 14.2 kg single cylinder or 5 kg Single Cylinder or 5 Kg Double cylinder connection.

Yes, Under Ujjwala 2.0, OMCs will be providing LPG stove and First Refill at free of Cost to the customer. Hence, Customer need not pay anything while taking LPG connection under Ujjwala 2.0.

In such cases, the Applicant must declare all adult family members in the KYC detailing her family composition and to submit Aadhaar details of all adult members of the family in addition to her Aadhaar.

In case the family is split and Aadhaar of family members are linked with previous connection, the applicant needs to contact the concerned distributor / OMC for de-seeding their Aadhar numbers from the existing LPG connection by submitting new Ration card. After which, applicant can submit all the documents mentioned in Q (6).

In case of families with the same Head of the family (HOF) as per RC (such as families of 2 brothers) connections will be allowed to be released even if the Aadhaar of the Fatherin-law, Mother -in-law or HOF has not been submitted. However, In such case, the Applicant has to declare all adult family members in the KYC detailing her family composition and also to submit Aadhaar details of all adult members of the family in addition to her Aadhaar.