FREQUENTLY ASKED QUESTIONS ON UJJWALA Scheme

Ans :- The deprivation declaration submitted by the applicant is the basic criteria to consider it as an eligible Poor household under the scheme.

Ans :- A PMUY beneficiary receives Security deposit free LPG Connection with no installation charges which covers:

1. 14.2 Kg LPG Cylinder/5 Kg LPG Cylinder(s)
2. Domestic Pressure Regulator
3. 1.2 m Surakhsa Hose pipe
4. DGCC booklet
5. Free first refill(s)
6. Free two burner stove

A PMUY beneficiary does not need to pay any amount to the distributor for any of the above.

Ans :- Applicants can apply via following methods:

1. Online – Customers can apply online through the application form available at https://pmuy.gov.in or visit the nearest CSC Centre for assistance in submitting the application. There is no fee for self-submission. However, a charge of ₹20 will be applicable if the application is submitted through CSC Centres.
2. Offline – Customers can directly submit the application at preferably nearest LPG distributorship of OMCs.

Ans :-

5(a). No. The customer does not have to pay anything while taking a new connection.

(If any stamp fee is applicable for the state, same has to be paid by the beneficiary)

5(b). Can customers avail LPG Stove and First refill, free of Cost?

Yes, Under PMUY scheme, OMCs will be providing LPG stove and First Refill at free of Cost to the customer. Hence, customers need not pay anything while taking LPG connection under the scheme.

Ans :- The applicant must provide following documents:

1. Application/KYC form in the standard format, affixed with the applicant's recent photograph and bearing their signature.
2. Copy of Aadhaar card of Applicant as Proof of identity (PoI)
3. Copy of Aadhaar card of all adult family members as mentioned in Ration Card or other family composition document.
4. Proof of Address (POA) – Aadhaar card can be used as PoA as well, if the current address on which the applicant requires connection is same as the address on Aadhaar. If the address is different from the Aadhaar card then applicant can submit one of the documents as per approved list of POA (as available in the KYC/application form containing their current address details
5. Bank account details of the applicant along with a copy of the passbook /cancelled cheque. This is required for transfer of LPG subsidy to beneficiaries account through DBTL.
6. Copy of Latest Ration card. In states, where the State Government portal has updated family details, a self signed copy of the printout from this portal can also be submitted by the beneficiary in lieu of ration card.
7. If the states where Ration card does not define the family composition or Ration card is not available, any other document issued by Central/State Govt. certifying family composition of the identified household in which applicant's name appears, to be submitted.
8. Deprivation declaration in support of Poor household duly signed by applicant as per standard format.
9. For Migrant applicants- Self declaration as per standard format for PoA and family composition.

Ans :- Applicant can choose between 14.2 kg single bottle cylinder, 5 kg Single bottle Cylinder or 5 Kg Double bottle cylinder connection.

Ans :- Please refer to reply to Question 6.

Ans :- Yes, the adult family members are to be ascertained based on the age as on date of KYC, and Aadhaar details of all adult family members to be collected from the applicant.

Ans :- You must get your Aadhaar details corrected/updated at the nearest Aadhaar Seva Kendra or online through UIDAI website (https://uidai.gov.in/en/my-aadhaar/update-aadhaar.html) / mAadhaar app before applying, as correct Aadhaar details are mandatory for PMUY application.

Ans :- As Ration Card is only for the purpose of identifying the family Composition of the beneficiary, any type of digitized Ration card/family composition document as issued by the respective state to be collected from the applicant.

Ans :- No. PMUY connections can only be released in the name of adult female members of the Poor household.

Ans :- No.

Ans :- No.

Ans :- No.

Ans :- No.

Ans :- Yes. Biometric Aadhaar authentication is mandatory and it will be carried out by the LPG distributor of OMCs.

Ans :- Yes, the applicant can be given a connection provided she fulfils other eligibility criteria as per scheme guidelines. Provision will be available in the KYC to select SC or ST category for the applicant without any requirement of caste certificate.

Ans :- Yes. Applications will be considered under the scheme only if the applicant meets the eligibility criteria and submits the required documents (Revised Application/KYC form along with Deprivation declaration and other supporting documents) as per the latest guidelines.

Ans :- Yes. The member is required to be declared in the KYC and will be required to submit their Aadhaar as well along with other required documents (Revised Application/KYC form along with deprivation declaration and other supporting documents).

Ans :- Yes. Aadhaar of all adult family members as per revised document to be produced by the applicant along with other required documents (Revised Application/KYC form along with deprivation declaration and other supporting documents)

Ans :- Yes, it can be changed. Applicant is required to produce revised document/details along with other required documents (Revised Application/KYC form along with deprivation declaration and other supporting documents)

Ans :- No. Since the applicant (Mother-in-law) is already having a connection, another connection cannot be released in her name, but the connection can be transferred to the city.

Ans :- Yes. PMUY Customer need to submit the request letter along with proof of identity to the attached distributor.

Ans :- PMUY Customer need to submit the request letter along with proof of identity to the attached distributor.

Ans :- In case the family is split and Aadhaar of family members are linked with previous connection, the applicant needs to contact the concerned distributor / OMC to delete/inactivate the family members moved out of the household having LPG connection by submitting a new ration card. After which, the applicant can submit all the documents mentioned in reply to Q (6).

Ans :- Yes. Prior to release of a PMUY connection, pre-installation Inspection will be carried out at Applicant's Premise as per standard format.

Ans :- In in such case where family composition is not defined under Ration Card, the applicant needs to submit any other document issued by Central/State Govt. certifying family composition which contains the complete family composition details of the applicant.

Ans :- No. However, in the KYC/Application form, an option is available for the applicant to select whether she belongs to General or SC or ST or other caste category.

Ans :- You may submit a valid state/central government-issued family composition document showing names and ages of all family members.Additionally you will be required to submit Aadhaar number and Copy of Aadhaar card of all adult family members as mentioned in the family composition document.

Ans :- PNG connection holders are only allowed to take Non subsidized LPG connection. So, You can not get a PMUY connection as well as a Non PMUY subsidized connection.

Ans :- The PMUY cylinder and stove are subsidized assets and cannot be sold or transferred to anyone else. You need to surrender the asset back to the Oil marketing companies and request for termination of the PMUY LPG connection through your distributor.

Ans :- The status of connection can be obtained from the distributor or by contacting toll free number – 1800 266 6696.

Ans :- Beneficiaries are requested to visit their bank to verify the following:

• Whether their Aadhaar is seeded with their bank account, and
• Whether their Aadhaar is correctly mapped in the NPCI mapper with the correct and active bank account.

If Aadhaar is not seeded or mapped correctly, the consumer can fill out the "Aadhaar Seeding Process" form and submit it at the bank.

Beneficiaries can check the Aadhaar mapping status online by visiting the NPCI website: https://www.npci.org.in

Navigation path: Consumer Tab → Bharat Aadhaar Seeding Enabler (BASE) → Aadhaar Mapped Status

• The status should display "Enabled for DBT".
• If not, consumers can map their Aadhaar online via the NPCI website by navigating to: Consumer Tab → Bharat Aadhaar Seeding Enabler (BASE) → Aadhaar Seeding/Deseeding

Alternatively, consumer can:

• Contact their respective LPG distributorship,
• Call the general helpline number: 1800 2333 555, or 1800 266 6696
• Raise a grievance through the respective OMC websites, consumer portals, or mobile applications.